Refund policy

At VYTL, your satisfaction is important to us. We take pride in creating high-quality wellness products using carefully selected ingredients and rigorous quality standards. If for any reason you are not completely satisfied with your purchase, we're here to help.

1. Our Commitment to Customer Satisfaction
We stand behind the quality of every VYTL product. If you experience an issue with your order, we encourage you to contact our customer support team so we can work together to find the best possible solution.

Our goal is to ensure every customer has a positive experience with our brand and products.

2. Return Eligibility
Returns may be requested within 30 days of receiving your order.

To be eligible for a return, products must have been purchased directly from the official VYTL website.

Proof of purchase is required for all return requests.

Returns submitted after the return period may not be eligible for approval.

3. How to Request a Return

To begin the return process, please contact our customer support team with:

Your order number
Full name
Email address used for purchase
Reason for the return

Our team will review your request and provide further instructions if your return is approved.

Please do not send products back without first contacting us, as unauthorized returns may not be accepted.

4. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be issued to the original payment method used during checkout.

Depending on your financial institution, refunds may take 5–10 business days to appear in your account after processing.

5. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
Clear photos of the product
Photos of the shipping packaging
Description of the issue

After reviewing your claim, we may provide a replacement product, store credit, or full refund at no additional cost to you.

6. Non-Refundable Items
For health and safety reasons, certain items may not be eligible for return or refund, including:

Opened or heavily used products
Products with broken safety seals
Gift cards
Promotional or complimentary items
Final sale items
Clearance products

These restrictions help ensure product quality and customer safety.

7. Return Shipping Costs
Unless the return is due to a damaged, defective, or incorrect product, customers are responsible for return shipping costs.

Original shipping fees paid at checkout are generally non-refundable.

We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of returned packages without tracking information.

8. Exchanges
At this time, VYTL does not offer direct product exchanges.

If you would like a different product, we recommend returning the eligible item and placing a new order separately.

9. Fraud Prevention
To protect our customers and business, VYTL reserves the right to refuse return requests that appear fraudulent, abusive, or inconsistent with this policy.

We may also limit or deny returns in cases of excessive return activity.

10. Policy Updates
VYTL may update this Returns & Refunds Policy from time to time to reflect changes in our operations, products, or legal requirements.

Any updates will be posted on this page, and continued use of our website constitutes acceptance of the revised policy.

11. Contact Us
If you have any questions regarding returns, refunds, or your order, please contact our customer support team.