Returns & Refunds Policy
At VYTL, we want every order to arrive correctly and in good condition.
Because our products are dietary supplements, we do not accept returns for opened, used or unwanted products. We also do not currently offer change-of-mind returns, as we do not have a US returns address available for customer returns.
Damaged, faulty or incorrect orders
If your order arrives damaged, faulty or incorrect, please contact us within 7 days of delivery.
Email us at: contact@vytl24.com
Please include:
- Your order number
- The email address used at checkout
- Photos of the damaged, faulty or incorrect item
- Photos of the outer packaging if the parcel was damaged
Once we review the issue, we may offer a replacement, refund or store credit depending on the situation.
Opened products
For hygiene and safety reasons, we cannot accept returns of opened or used supplement products.
Change-of-mind purchases
We do not currently accept returns or refunds for change-of-mind purchases, accidental orders or products that are no longer wanted after delivery.
Please check your order carefully before completing checkout.
Missing orders
If your order has not arrived within the estimated delivery window, please contact us and we will help investigate with the fulfilment provider or carrier.
Refunds
If a refund is approved, it will be issued back to the original payment method. Please allow time for your bank or payment provider to process the refund.
Contact us
For order issues, please contact: contact@vytl24.com